Information

Any questions about the event? Have a read through the relevant topic.
If you have more questions contact us.

Entry

Where is the entrance?
Just off of Greenway Avenue, Walthamstow. The postcode is E17 3QN.

Who can come to the event?
Anyone. 12 and under go free. All under 16's must be accompanied by a responsible person over 18.

How do I enter?
Please present your ticket to the steward who will scan it in and exchange it for a wristband. Tickets can only be scanned once.

Can I leave the event and come back?
Yes, just show your wristband/stamp to the steward.

What time can I enter?
Gates open at 4PM.

Can I bring a buggy?
Yes, but there is no secure buggy parking.

Can I bring food into the event?
Yes, in personal quantities, but we will have many stalls selling food. Anyone found to be distributing or selling without permission will be removed from the event.

Can I bring drink into the event?
Only water or soft drinks in sealed bottles 500ml and under in small quantities may be bought into the event. Anyone found to be distributing or selling without permission will be removed from the event.

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Age Restricted & Prohibited Items

Can I bring alcohol?
No, there are fully stocked bars on site.

Can I bring fireworks?
No.

What about sparklers?
No, sorry. We want everyone to enjoy themselves safely.

Do I need ID for alcohol?
Yes. Please bring ID if you look under 25 years old and remember that legally there is no automatic right to be served alcohol.

What ID do you accept?
Any of the following: UK/EU Passport (photocopies not accepted), full or provisional photo card driving license issued by the DVLA, Citizen Card, Validate_UK, Valid UK card bearing PASS hologram, PASS card, Military ID.

Why didn't I get served alcohol, even with ID?
Service is always at the discretion of the licensee for whatever reason they decide, and the licensee is under no obligation to explain the reason.

What items are prohibited?
Aerosols, alcohol, drugs, legal highs, laser equipment, open bottles (not including baby bottles), liquids over 500ml, glass, gas canisters, animals (with the exception of Assistance Dogs), any sort of camping equipment, any goods for unauthorised trading, fireworks or flares (including sparklers), BBQs, and any items which may reasonably be considered for use as a weapon or cause harm.

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Tickets

When do tickets go on sale?
Tickets are on sale now. Get tickets.

Where can I buy tickets?
Tickets are available at selected local retailers, or online through our website.

How do I use my ticket?
Tickets will be in E-Ticket form, and will need to be printed unless you purchase a Mobile Ticket, or choose to have them posted to you.

Do I have to buy tickets in advance?
No, you can buy them on the door (cash only. Please have the correct change). However, buying in advance secures your space as there will be limited tickets on the door.

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Travel

Can I park in the venue's car park?
No, the limited few spaces we have are reserved for Disabled Blue Badge holders only and are first come, first served.

Can I park in the surrounding roads?
Yes, however the spaces in the roads around the venue are often full. To help minimise disruption to local residents, if possible, try to car share or take public transport.

What is the nearest train station?
Wood Street, part of London Overground's line covering London Liverpool Street to Chingford.

What is the nearest underground station?
Walthamstow Central on the Victoria Line, where local buses serve Wood Street. Alternatively, Snaresbrook on the Central Line is a 5 minute taxi journey.

Is there a taxi rank on site?
No, but we work with a local minicab company to provide the service.

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Accessibility

I have a Disabled Blue Badge, can I park at the venue?
Yes, however there is limited parking, and it will be first come first served unless reserved. Please contact us to reserve a Blue Badge space.

Is the venue wheelchair friendly?
Yes. Please bear in mind the weather conditions.

Can I get a Personal Assistant/Carer's ticket?
Yes, however we will need to see evidence of your requirements to grant a PA/Carer's Ticket. Please contact us, we will need to see one of the following: Blue Badge, The Access Card (or equivalent with a +1 icon), PIP (Personal independence payment), DLA - care and/or mobility, a letter from a medical professional or D/deaf or blind registration.

Can my Carer get in free on the day?
ONLY if it has been pre arranged with us. Please see above.

I am disabled, do I have to buy a ticket?
Yes.

Can I bring my hearing/guide dog?
Registered hearing/guide dogs are always welcome.

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Facilities

Are there toilets on site?
Yes, inside the main building there are male, female and disabled toilets.

Is there baby changing on site?
Yes, held within the ladies toilet.

Is food available for purchase?
Yes, we will have a wide range of different stalls selling food.

Is there parking available?
Limited parking is available for Blue Badge holders only.

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Safety & Security

Will my bag be searched?
Yes, please check the list of restricted items to help the keep the queue moving.

What if I refuse a search of my bag?
Bag searching is a condition of entry, refusal will lead to door staff refusing entry.

What happens if I start a fight/antisocial behavior?
Our security team will escort you from the premises and you will not be allowed to re-enter. If necessary, the police will be called.

What happens if I am found with restricted items?
You can hand the items over to our team, or you will be removed from the event. Anything that is dangerous and/or illegal will result in the police being called and ejection from site.

Is there CCTV at the event?
Yes, for your safety and security, CCTV is in use throughout the grounds.

What happens if I am injured?
We have trained First Aiders on site ready to help.

What happens if I lose my child?
We have special wristbands just for children, where you can write a contact number on it so we can contact you if they get separated from you. Please get these from the Ticket/Wristband Exchange point.

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Contact Us

Event Grounds
48A Greenway Avenue
Walthamstow
LONDON, E17 3QN